Privacy Policy

1. INTRODUCTION

Certipro (together with its subsidiaries, and international affiliates, hereinafter “Certipro” “us,” “we,” or “our” or “the Company”) is committed to the security and management of personal data of individuals (Personal Data), to function effectively and successfully for the benefit of our stakeholders, vendors, customers and for the community. In doing so, it is essential that people’s privacy is protected through the lawful and appropriate means for handling Personal Data. Therefore, we have implemented this Privacy Policy (hereinafter referred to as ‘‘Policy’’).

2. AIM

This Policy aims to protect Personal Data of the various stakeholders connected to our organization. This Policy is aimed at providing individuals notice of the basic principles by which the company processes Personal Data who visits, uses, deals with and/or transacts through the website and includes a guest user and browser (hereinafter ‘you’, ‘user’).

3. PURPOSE AND SCOPE

The purpose of this Policy is to describe how Certipro collects, uses, and shares information about you through our online interfaces (e.g., websites) owned and controlled by us, including but not limited to https://www.Certipro.com/ (hereinafter the “website”). This Policy is also designed to provide information on how Certipro ensures data security, conducts data transfers and process requests from data subjects.
This Policy control applies to all systems, people and processes that constitute the company’s information systems, including board members, directors, employees and other third parties who have access to Personal Data available within Certipro.
The company is also committed to ensure that its employees conduct themselves in line with this, and other related, policies. Where third parties process Personal Data on behalf of Certipro, the company endeavors to obtain assurances from such third parties that your Personal Data will be safeguarded consistently.
Certipro offers curated and specially designed industry-relevant certification and bootcamps programs online (“hereinafter individually or collectively referred to as Program”). This Policy applies to all our services unless specified otherwise.

4. TYPES OF PERSONAL DATA COLLECTED

The Personal Data that we collect about you depends on the context of your interactions with us, the products, services and features that you use, your location, and the applicable laws.
Personal Data is stored in personnel files or within the electronic records (on servers in India or other countries) of Certipro. The following types of Personal Data may be held by Certipro, as appropriate, on relevant individuals:

1. Personal Identification Data
   1. First Name
   2. Last name
   3. Job title
   4. Company, Signature
2. Financial Data (Only of our Creditors)
   
   1. Bank Account information
   2. Payment gateway account details
3. Contact Data
   1. Postal address
   2. Email Address
   3. Phone #
4. Education and Recruitment Data
   
   1. Educational qualification(s)
   2. Working goals
      Post-qualification experience
5. Electronic Identification Data
   
   1. Login credentials (If you are a registered user)
   2. Visitors IP Data
   3. Date and time of website visit
   4. Pages visited and navigation on the website
   5. Browser being used
   6. County of accessing the website
   7. Language of the browser being used
6. Inquiries
   
   1. Personal Data stated in the form – for example: Name, address, phone number, country
   2. Subject of Inquiry
   3. Personal details (Name on the card, billing address)
   4. Payment details (card numbers, card type)
   5. Recordings of calls with students and users showing interest in our Program.
   6. Information about your interactions with customer service and maintenance interactions with us.
7. User Generated Data
   
   1. Projects and Assignments submitted
   2. Peer feedback and grading
   3. Program performance data
   4. Response to quizzes, standalone quizzes, exams, and surveys
   5. Web Cam Recordings (during assessments related to online courses)
   6. Posts made to public forums through our platform
   7. Any other information necessary to ensure conformity with test/ assessment rules, area of interests
8. Marketing Data
   
   1. Your preferences in receiving marketing information from us
   2. Your communication preferences
9. Behavioural Data
   Data inferred or assumed information relating to your behavior and interests based on your online activity on our sites
   We do not collect any payment information processed by third-party payment gateway providers.

5. SOURCES OF DATA COLLECTION

The Personal Data collected by Certipro is derived directly from the data provided by the user or by use of our sites.
Data Collected when You:

• Register for various seminars, webinars or any other outreach initiatives made available by us or Educational Partner’s offline activities
• Request a quote for the various products and services offered by us
• Place a feedback, complete any customer surveys circulated or interact with our customer services online
• View our services or visit our website pages on the internet
• Browse our website
• When you appear for assignments, exams, or any other assessments in relation to an online course
• When you avail of scholarships, refunds and referrals
• Data Collected from third parties
  We receive Personal Data such as access or login details, profile picture or any other text / image in relation to your Personal Data which may be available with such third parties.
  We also receive information about your visits to this platform and to other websites using pixel tags.
  Third parties from whom we receive your Personal Data include, our service providers, other networks connected to our service, our advertising partners, our marketing and advertising affiliates, our educational partners, scholarship providers, analytics providers, recruiters and such other third-party sources.

6. COOKIES

A.Certipro uses cookies in a range of ways to improve your experience on our website, including:

1. To recognize our website user and to enhance user experience when interacting with our website.
2. We moreover use cookies to help us to analyse the use and performance of our website and services.
3. We also use cookies to improve the delivery and value of various services and products offered by us.
   • What types of cookies do we use?
     There are a few different types of cookies, however, our website uses:
   • Persistent Cookies. We use persistent Cookies to improve your experience of using the Sites. This includes recording your acceptance of our Cookie Policy to remove the cookie message which first appears when you use the Sites.
   • Session Cookies. Session Cookies are temporary and deleted from your machine when your web browser closes. We use session Cookies to help us track internet usage as described above.
   • Analytical/Performance Cookies. Analytical cookies allow us to recognize and count the number of visitors and see how many visitors move around our website while they are using it. This helps us improve the way our website works, for example, by ensuring the users find what they are looking for.
   • Functionality Cookies. Functionality Cookies recognize when you return to the website. This enables the company to create greater content for you and remember your likes and dislikes and other preferences.
   • Targeting Cookies. Targeting Cookies records the visit to our website, the pages navigated to and the links clicked upon. It helps to formulate information relevant to the user’s area of interests.
   • How to manage cookies?
     Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. Disabling some cookies form the website, may have a negative impact and may result in some non-availability of some features.
     If you want to remove previously-stored Cookies, you can manually delete the Cookies at any time. However, this will not prevent the Sites from placing further Cookies on your device unless and until you adjust your Internet browser setting as described above.
     You can however obtain up-to-date information about blocking and deleting cookies via these links:
     •  https://support.google.com/chrome/answer/95647 (Chrome)
     • https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox)
     • https://www.opera.com/help/tutorials/security/cookies/ (Opera)
     • https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer)
     • https://support.apple.com/kb/PH21411 (Safari) 
   • These opt-out mechanisms rely on cookies to remember your choices. If you delete your cookies, use another computer or device, or change browsers, you will need to repeat this process. In addition, opting out of interest-based ads will not opt you out of all ads, but rather only those ads that are personalized to your interests.

7. DATA ANALYTICS

We use Analytics tools and search information providers to measure how visitors interact with content on our website. We also use Facebook Custom Audiences to ask Facebook to show you ads that are customized based on your interaction with our websites or our Facebook applications and to measure how you interact with those ads. Additional information on how these services use such technologies can be found on Google’s website, and Facebook’s website.
If you do not wish to have data relating to your visits to our websites collected through Google Analytics, you may opt-out by installing the Google Analytics opt-out browser add-on. You may opt-out of Facebook Custom Audiences by visiting Facebook’s opt-out page.

8. AGGREGATED DATA

“Aggregated Data” means records that have been stripped of Personal Data and has been combined to provide generalised, anonymous information. Your identity and personal information are not available in Aggregated Data. We combine your Personal Data on an anonymous basis with other information to generate Aggregated Data for internal and commercial use and for sharing with affiliates, subsidiaries and business partners for planning and marketing purposes.

9. DATA PROTECTION PRINCIPLES

Where third parties process Personal Data on behalf of Certipro, we endeavour to obtain assurances from such third parties that your Personal Data will be safeguarded consistently. We understand that it will be accountable for the processing, management and regulation, and storage and retention of all Personal Data held in the form of manual records and on computers.
All Personal Data obtained and held by Certipro will:

• be processed fairly, lawfully and in a transparent manner
• be collected for specific, explicit, and legitimate purposes
• be adequate, relevant and limited to what is necessary for the purposes of processing
• be kept accurate and up to date. Every reasonable effort will be made to ensure that inaccurate Personal Data is rectified or erased without delay.
• not be kept for longer than is necessary for its given purpose.
• be processed in a manner that ensures appropriate security of Personal Data including protection against unauthorized or unlawful processing, accidental loss, destruction or damage by using appropriate technical or organisation measures.
• comply with the relevant laws and procedures for international transferring of Personal Data applicable to us.

10. LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA

Certain jurisdictions require that we have a lawful basis to justify our processing of your Personal Data.
Where applicable, the lawful basis that Certipro relies upon to justify a particular processing activity may differ from the lawful basis used to justify a different processing activity.
Certipro relies on the following lawful basis to process Personal Data, as permitted under applicable law

• Processing necessary for the negotiation, execution, or performance of contracts.
• Processing to comply with legal and regulatory obligations.
• Processing in furtherance of our legitimate interests, including our interests to conduct legitimate business activities (such as improving our products and services, to communicate with you, to secure our systems, among other legitimate interests).
• Processing necessary to protect vital interest of a user or any other natural person.
• Processing necessary for public interest.
• Processing based on your consent.

11. CONSENT

We may obtain your consent to collect and use certain types of Personal Data when we are required to do so by law.
Once consent is obtained from the individual to use his or her information for those purposes, Certipro has the individual’s implied consent to collect or receive any supplementary information that is necessary to fulfil the same purposes. Express consent will also be obtained if, or when, a new use is identified.
Consent may also be implied where a user is given notice and a reasonable opportunity to opt-out of his or her personal information being used for mail-outs, the marketing of new services or products, and the user does not opt-out.
Subject to certain exceptions (e.g., the personal information is necessary to provide the service or product, or the withdrawal of consent would frustrate the performance of a legal obligation), individuals can withhold or withdraw their consent for Certipro to use their Personal Data in certain ways.
Further, by using this website/ acknowledging this Policy / by voluntarily providing us with your Personal Data, you consent to collection, storage, and processing of your Personal Data in accordance with this Policy and our Terms of Service.
If you refuse or withdraw your consent, or if you choose not to provide us with any required Personal Data, we may not be able to provide you the services that can be offered on our Platform.

12. PURPOSE OF COLLECTING PERSONAL DATA

We collect your Personal Data for the following purposes

• To fulfil or meet the reason you provided the information;
• We use your Personal Data for managing and processing purposes, including, but not limited to, tracking attendance, progress and completion of a training. As part of our management and processing of the Program, we will use certain Personal Data to administer exams, projects, and other assessments for the Program. For example, as part of an exam, Certipro may use certain information collected from you in order to verify your identity or to monitor your performance during the exam to confirm that you are abiding by the applicable testing rules or requirements;
• To send you updates about the Programs, other Certipro events, platform maintenance or new services provided by Certipro, among other things, through itself or through third parties, via WhatsApp, email, SMS, phone call or any other medium;
• Provide Chat Room services;
• To enhance the quality of our content and product offerings;
• Compliance with security and other mandatory policies and building access;
• Providing information to relevant external authorities for tax, and other purposes as legally required;
• Conducting surveys to assess your satisfaction, including but not limited to its processes or policies;
• Setting up and maintaining accounts and subscriptions with third parties that provide information and research services or communication services;
• Making decisions about your continued engagement, employment or membership;
• Dealing with legal or regulatory disputes or investigations involving you, our work, or other partners, employees, workers and contractors, including accidents at work, potential and actual negligence claims and professional discipline matters;
• To monitor use of our information and communication systems to ensure compliance with our IT and document management policies;
• To ensure network and information security, including preventing unauthorized access to our computer and electronic communications systems and preventing malicious software distribution;
• Business management and planning, including accounting, auditing and insuring;
• Planning or reviewing options in relation to the operation or management;
• Keeping registers required by law or regulation;
• Communicating with you, for example to respond to inquiries;
• Enhancing the safety and security of the services and preventing fraud, or protecting our or our customers’, or your rights or property;
• Enforcing applicable terms and conditions and other applicable policies;

13. ADVERTISING AND MARKETING

We strive to provide you with choices regarding certain Personal Data uses, particularly around marketing and advertising. You will receive marketing communications from us if you have requested information from us or if you provided us with your details and expressly consented to receiving that marketing.
We may use your personal identification, identity, contact, Electronic and User generated Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services and offers may be relevant for you.
We also enter into agreements with third parties to serve Ads on our behalf across the internet, social networking sites and blogs. These third parties may collect Personal Data about your visits to our platform and your interactions with our products and use this information to target advertisements for goods and services.
Where electronic direct marketing communications are being sent, you have the option to opt-out in each communication sent, and this choice will be recognised and adhered to by us.

14. DISCLOSURE OF PERSONAL DATA

Certipro is a global company and may share the Personal Data collected or provide such access to other companies within the Certipro group.

• Examples of third parties with whom Certipro may share Personal Data includes:
  With government bodies, including tax and social security authorities, to comply with applicable laws (including employment and tax laws), to obtain licenses or approvals, and upon request during an audit or assessment;
• With suppliers, subcontractors and service providers, to maintain an efficient and commercially viable business, including technology, telecom, internet providers;
• With professional advisers, consultants, and employment and recruitment agencies, to conduct background verification and reference checks, administer benefits and payroll, deal with disciplinary and grievance issues and maintain emergency contact details;
• With our legal advisors and external auditors for legal advice and to conduct business audits;
• With service providers for business continuity management and contingency planning in the event of business disruptions.
• With certain companies in order to establish a membership to participate in digital wallets, payment services or rewards program
  We require all third parties to respect the security of your Personal Data and to treat it in accordance with the law. We do not allow our third-party service providers to use your Personal Data for their own purposes and only permit them to process your Personal Data for specified purposes and in accordance with our instructions.

15. DATA SUBJECT RIGHTS

Some jurisdictions have provided individuals with certain rights in relation to the processing of their Personal Data. Depending on applicable law, you may have the right to:

• Request access to your Personal Data.
• Request correction of your Personal Data (should your Personal Data be inaccurate, incomplete, or obsolete).
• Request deletion of your Personal Data
• Withdraw your consent to processing (where we processed Personal Data on the basis of your consent). Please note that withdrawing your consent applies only to future processing activities.
• Object to the processing of your Personal Data.
• Request restrictions on the processing of your Personal Data.
• Request the transfer of your Personal Data to you or a third party.
• Opt-out of certain transfers to third parties.
• Request to opt out of automated decision making.

To exercise a right that you believe you may be entitled to under applicable law, please write to us at contact@Certipro.com.
We may need to verify your identity before we fulfil your request. Please note that certain conditions in relation to processing of your rights, will vary as many countries have varying data privacy rights. Our response and further processing of request to exercise these rights will depend upon the law applicable in relation to the rights exercised by you. We may refuse requests that are unreasonably repetitive, require disproportionate technical effort, risk the privacy of others, may compromise and ongoing investigation, or are impractical. It is our policy to never discriminate against you for exercising any of these rights.
You may have the right to complain to a data protection authority about our processing of your Personal Data. For more information, please contact your local data protection authority.

16. Data Security

Certipro will ensure that appropriate technical and organizational measures are in place, supported by privacy impact and risk assessments, to ensure a high level of security for Personal Data, and secure environment for information held both manually and electronically.
Certipro implements appropriate security measures designed to prevent unlawful or unauthorized processing of Personal Data and accidental loss of or damage to Personal Data. Certipro maintains written security management policies and procedures designed to prevent, detect, contain, and correct violations of measures taken to protect the confidentiality, integrity, availability, or security of your Personal Data. These policies and procedures assign specific data security responsibilities and accountabilities to specific individuals, include a risk management program that includes periodic risk assessment and provide an adequate framework of controls that safeguard your personal information.
In addition, as part of its organizational security measures, employees at Certipro must:

• ensure that all files or written information of a confidential nature are stored in a secure manner and are only accessed by people who have a need and a right to access them
• ensure that all files or written information of a confidential nature are not left where they can be read by unauthorized people
• check regularly on the accuracy of data being entered into computers
• always use the passwords provided to access the computer system cautiously and such access should not be circulated, unless absolutely necessary
• use computer screen blanking to ensure that Personal Data is not left on screen when not in use.

Personal Data should not be kept or transported on laptops, USB sticks, or similar devices, unless authorized by [insert details]. Where Personal Data is recorded on any such device it should be protected by:

• ensuring that data is recorded on such devices only where absolutely necessary
• ensuring that laptops or USB drives are not left lying around where they can be stolen.

Failure to follow Certipro’s rules on data security may be dealt with via the disciplinary procedure followed within Certipro. Appropriate sanctions include dismissal with or without notice dependent on the severity of the failure. We also take steps to ensure that our service providers, contractors and other third parties maintain similar level of data protection measures when processing your Personal Data. While we strive to secure your Personal Data, please note that 100% security of Personal Data cannot be guaranteed and that Certipro shall not be liable for any misuse or loss of Personal Data carried out by third party cloud service provider.

17. INTERNATIONAL DATA TRANSFERS

Our website is primarily operated and managed on servers located and hosted on global cloud services. However, owing to the global nature of Certipro, your Personal Data may also be stored in third party data servers located in other countries where Certipro provides its products and services.
Certipro engages sub-contractors, service providers and other third parties for facilitating our products, service offerings and to offer support services to you, and your Personal Data may be transferred to servers of such sub-contractors, service providers and other third parties. Depending upon the location of our service providers, your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
Further, your Personal Data may be transferred may be shared, disclosed, and transferred between various Certipro group companies where such transfers are required for legitimate business reasons.
Where required under applicable law we will seek your express consent for such transfers. In all other cases, by consenting to this policy, you also provide consent to Certipro to transfer your Personal Data to Certipro affiliated companies, service providers or any third-party entity in locations around the world. We take steps to ensure that a degree of data protection which is similar to this policy is afforded to such Personal Data transferred.
Where Certipro transfers your personal information internationally, we will comply with applicable legal requirements and where required we will enter into a data transfer agreement with the recipient of the personal information, which in the case of European Personal Data may include the Standard Contractual Clauses. In other cases, and where applicable, we shall enter into separate Data Processing Agreements with the third parties / service providers / contractors and such other recipients of Personal Data. Further as the Company takes steps to ensure that transfers of Personal Data to any public authority cannot be massive, disproportionate, and indiscriminate in a manner that would go beyond what is necessary in a democratic society. In the event of conflicts between these and public authority requirements, Certipro will find a practical solution that fulfils the purpose of this Policy.
We are committed to take all steps reasonably necessary to ensure that your data is treated securely and in accordance with our data privacy and security standards.

18. RECORDS MANAGEMENT

Records management refers to a set of activities required for systematically controlling the creation, distribution, use, maintenance, and disposition of recorded information maintained as evidence of business activities and transactions. It is impossible to be compliant with information law without robust records management policies and practices. Good records management practices ensure not only record quality, but that Personal Data is only kept for as long as necessary for its original purpose and help support data minimization.

19. ORGANIZATION AND RESPONSIBILITIES

Certipro will maintain records of data processing as required by the laws.
The ‘Data Protection Officer’ (DPO) has the specific responsibility of overseeing data protection and ensuring that we comply with the data protection principles and relevant legislation. The DPO will ensure that the Data Processing Register is kept up to date and demonstrates how the data protection principles are adhered to by our activities. Individual members of staff have a duty to contribute to ensure that the measures outlined in the Register are accurately reflected in our practice.
Our compliance with relevant policies and regulatory requirements in respect of data protection as part of our existing compliances will be periodically monitored internally by a designated governance group. All employees, volunteers, consultants, partners, or other parties who will be handling Personal Data on behalf of Certipro will be appropriately trained and supervised where necessary.
The collection, storage, use and sharing of Personal Data will be regularly reviewed by the Data Protection Officer, the Governance Group, and any relevant business area. We will adhere to relevant codes of conduct where they have been identified and discussed as appropriate.
Where there is likely to be a high risk to individuals rights and freedoms due to a processing activity, we will first undertake a Data Protection Impact Assessment (DPIA) and consult with the relevant supervisory authority prior to processing, if necessary.

20. CONFLICTS OF LAW

This Policy is intended to comply with the laws and regulations in the place of establishment and of the countries in which company operates. In the event of any conflict between this Policy and applicable laws and regulations, the latter shall prevail.

21. RETENTION OF PERSONAL DATA

We retain your Personal Data, not longer than necessary for the purposes for which it was collected. The length of time to retain Personal Data depends on the purposes for which we collect and use it and/or as may be required to comply with applicable laws, to establish, exercise, or defend our legal rights.
The users can exercise their rights enumerated herein. Also, if in case required to extend the period of retention of such data, we shall obtain your consent for the same. Further, we may also dispose the data prior to completion of the period of retention, if the purpose for which it was collected is exhausted.

22. PROCEDURES

The Company has taken the following steps to protect the Personal Data of relevant stakeholders, which it holds or to which it has access:
it appoints or employs employees with specific responsibilities for:

• the processing and controlling of data
• the comprehensive reviewing and auditing of its data protection systems and procedures
• overviewing the effectiveness and integrity of all the data that must be protected.
  There are clear lines of responsibility and accountability for these different roles.
• it provides its employees with information and training to make them aware of the importance of protecting Personal Data, to teach them how to do this, and to understand how to treat information confidentially
• it can account for all Personal Data it holds, where it comes from, who it is shared with and also who it might be shared with
• it carries out risk assessments as part of its reviewing activities to identify any vulnerabilities in its Personal Data handling and processing, and to take measures to reduce the risks of mishandling and potential breaches of data security. The procedure includes an assessment of the impact of both use and potential misuse of Personal Data in and by the Company
• it recognizes the importance of seeking individuals’ consent for obtaining, recording, using, sharing, storing and retaining their Personal Data, and regularly reviews its procedures for doing so, including the audit trails that are needed and are followed for all consent decisions. The Company understands that consent must be freely given, specific, informed and unambiguous. The Company will seek consent on a specific and individual basis where appropriate. Full information will be given regarding the activities about which consent is sought. Relevant individuals have the absolute and unimpeded right to withdraw that consent at any time
• it has the appropriate mechanisms for detecting, reporting and investigating suspected or actual Personal Data breaches, including security breaches. It is aware of its duty to report significant breaches that cause significant harm to the affected individuals to the relevant supervisory authority, and is aware of the possible consequences
• it is aware of the implications international transfer of Personal Data internationally.

23. BREACH NOTIFICATION

Where a data breach is likely to result in a risk to the rights and freedoms of individuals, it will be reported to the relevant supervisory authority within 72 hours of the Company becoming aware of it and may be reported in more than one instalment. You will be informed directly in the event that the breach is likely to result in a high risk to the rights and freedoms of yours. If the breach is sufficient to warrant notification to the public, the Company will do so without undue delay.

24. EXTERNAL LINKS ON OUR WEBSITE

For your convenience we may provide links to sites operated by organizations other than Certipro (“Third Party Sites”) that we believe may be of interest to you. We do not disclose your Personal Data to these Third-Party Sites unless we have a lawful basis on which to do so. We do not endorse and are not responsible for the privacy practices of these Third-Party Sites. If you choose to click on a link to one of these Third-Party Sites, you should review the Policy posted on the other websites to understand how that Third-Party website collects and uses your Personal Data.
We take no responsibility for the content or practices of any third-party services on the Third Party Sites.
We encourage you to carefully review the terms of services/use of any third-party services or Third Party Sites you access.

25. USE OF THIS WEBSITE AND OUR TERMS OF SERVICE

This website is the property of the Certipro. Our Terms of Use and this Policy collectively govern the use of the Platform and the Programs offered by Certipro. This Policy shall form a part of the Terms by way of reference. By using this website and the information offered herein, you indicate your acceptance of these Terms and conditions.

26. UPDATES TO THIS POLICY

We may update our Policy from time to time. We will take reasonable steps to inform all Certipro entities, Customers, Business Partners, and other individuals affected by the revisions by posting the new Policy on this page and/or via email.